We are seeking a Help Desk Assistant to join our IT support team. As the first line of support for internal and external users, you will play a crucial role in troubleshooting and resolving technical issues. If you have a passion for technology, excellent communication skills, and a customer-first mindset, this is an ideal opportunity for you to make an impact.

Key Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to requests for support via phone, email, or ticketing system.
Diagnose and troubleshoot technical problems, providing solutions or escalating issues to higher-level support as necessary.
Monitor system performance and notify users of any scheduled maintenance or system updates.
Provide excellent customer service by delivering clear, easy-to-understand explanations and instructions to non-technical users.
Assist with onboarding of new employees by setting up accounts, providing basic IT training, and ensuring they have the necessary tools for their roles.
Support the IT team with ongoing system upgrades, installations, and configuration tasks.

Requirements:

Previous experience in a help desk or technical support role is preferred, but not required.
Strong problem-solving skills and the ability to troubleshoot hardware/software issues.
Basic knowledge of computer hardware, software, and operating systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Customer service-oriented with a friendly and patient demeanor.
Ability to work both independently and as part of a team.

Benefits:

Competitive salary and performance-based incentives
Paid Time Off (PTO)
Professional development and training opportunities
Friendly and supportive team environment

How to Apply:
To apply, please submit your resume and a brief cover letter explaining why you are the right fit for the Help Desk Assistant position. We look forward to learning more about your technical expertise and how you can contribute to our IT team!

Fly&Joy Limited

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Help Desk Assistant