Job Details

Description

The Technician performs a mixture of help desk, field service, and staffing duties for our list of managed service clients.  This position must track all the time in our ticketing system, have the ability to travel to client sites in order to resolve issues, work with a team on projects, and resolve issues that are dispatched to them. 

Primary Responsibilities

Installing, migrating, and managing Windows PC operating system environments.
Unboxing, configuring, and installing PC based hardware, as well as other technology related implementations
Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
Actively collaborating in the development and maintenance of IT Support processes
Traveling to deploy machines, perform staffing functions, or support other customer-level efforts.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Performs other duties as assigned.

Preferred Skills & Experience

Minimum of 1 years’ experience working in a technology-related field preferred.
Understanding of basic technical support at the network level: LAN connectivity, routers, firewalls, and security required.
Understanding of operating systems, business applications, printing systems, network systems, support tools, techniques, and how technology is used to provide IT services required.
Knowledge of Active Directory, MS 365
Valid driver's license required.

Preferred Attributes

Exhibiting the attribute of prioritizing ethical conduct in all actions and decisions.
Demonstrating the ability to embrace change, welcome new ideas, and adapt as necessary.
Possessing the capability to take ownership of tasks, resolve problems, and assume responsibility for outcomes.
Showcasing relationship-building abilities, employing effective communication and empathy.
Demonstrating proficiency in following established processes to enhance efficiency.
Self-motivated with the ability to work in a fast-moving environment.
Ability to switch tasks and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Ability to listen, communicate, facilitate conversations, and compose documents professionally.
Detailed oriented with the ability to produce results.
Well organized and able to work independently with no or little supervision.

Physical Requirements

Work is primarily knowledge-worker-oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, and views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions because of travel.

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IT Technician