Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Louisiana.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person and not selected for the Ramp Agent position at MSY within the last 12 months.***

Pay & Benefits:
Pay of $19.45 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp

Additional details:
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.

New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.

After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.

This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays .

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Duties and Responsibilities

Provide friendly service to and maintains positive relationships with all internal and external Customers

Work in a cooperative spirit to ensure the success of our Company

Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals

Load, unload, service, guide, and direct Company Aircraft

Receive and record Customer baggage, air freight, mail and company materials as required

Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent

Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities

Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors

Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction

Use jetway stairs frequently to carry items checked at the gate to the aircraft bin

Review cargo forms for accuracy and corrects forms as necessary

Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork

Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures

May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies

Transport cabin and cleaning equipment between aircraft storage area

Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers

Manually pushes and pulls push carts and containers

Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors

May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time

Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required

Duties vary by size and organization of station.

Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Responsibilities

Ability to work well with others as part of a team, and work under stressful situations

Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period

Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

Must be aware of hazardous situations and be able to handle emergencies as needed

Must work under tight time constraints to accomplish quick turns of aircraft

Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement

Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
Education

No education requirement

Experience

No experience requirement

Licensing/Certification

Must possess a valid state motor vehicle operator's license

Must be able to obtain a SIDA badge and meet all local airport requirements

May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities

Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods

Must be able to work in cramped or high places

Must be able to carry heavy items up and down jetway stairs

Must maintain the ability to wear prescribed uniforms

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Ability to work shift work and/or overtime

Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay Rate: $19.45

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
01/09/2025

Southwest Airlines

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