Job Overview
Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist.
In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.
Primary Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and friendly manner
- Provide accurate details regarding products and the status of orders
- Support customers in making purchases, processing returns, and managing exchanges
- Work collaboratively with various teams to achieve customer satisfaction
- Keep comprehensive records of customer interactions in CRM system
Qualifications
- Prior experience in customer service, call center, or similar position
- Exceptional verbal and written communication skills
- A customer-oriented approach to problem resolution
- Knowledge of CRM platforms is a plus
Customer Service Positions Offer
- Competitive hourly salary based on experience
- Full benefits package that includes health, dental, vision, and paid time off
- Flexible work from home schedule
- Employee discounts on a wide range of our products
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