We are looking for an enthusiastic and customer-oriented Inbound Customer Service Representative to join our team. In this role, you will handle incoming calls and inquiries from customers, providing top-tier service and support. Your ability to listen and empathize will help you address customer needs effectively and contribute to a positive customer experience.
Key Responsibilities:
- Respond to inbound customer calls professionally and courteously.
- Provide accurate information regarding products, services, and policies.
- Assist customers with account inquiries, order statuses, and issue resolution.
- Identify customer needs and offer appropriate solutions or alternatives.
- Document customer interactions and feedback in our system.
- Collaborate with team members to enhance service efficiency and customer satisfaction.
- Maintain up-to-date knowledge of our products and services.
Qualifications:
- Previous experience in customer service, especially in a call center environment, is an advantage.
- Demonstrated strong communication and interpersonal skills.
- Ability to handle challenging customer interactions with patience and professionalism.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Strong organisational skills and attention to detail.
