About Us: Sheba Foods is a leader in authentic African cuisine, providing our customers with high-quality meals and ingredients. As we continue to expand our reach, we are seeking a motivated and organized Delivery Coordinator to manage the logistics and ensure smooth, on-time deliveries. If you are detail-oriented and enjoy working in a fast-paced environment, we invite you to join our growing team.
Job Overview: As a Delivery Coordinator, you will be the key link between our warehouse, drivers, and customers. Your role will involve coordinating deliveries, ensuring orders are accurately processed, and resolving any logistical challenges. You will play a vital role in making sure that our delicious products reach customers in a timely manner.
Key Responsibilities:
- Delivery Planning: Organize and schedule daily deliveries to ensure efficient routes and timely deliveries.
- Order Accuracy: Oversee order preparation, double-checking for accuracy and completion before dispatch.
- Communication: Serve as the main point of contact for drivers, providing clear instructions and updates on delivery schedules.
- Problem Solving: Address any delivery issues or delays quickly, working with drivers and customers to find solutions.
- Customer Service: Communicate with customers regarding delivery times, order status, and any issues that may arise, maintaining a high level of customer satisfaction.
- Tracking & Reporting: Use logistics software to track deliveries, monitor driver performance, and provide reports to management.
- Documentation: Ensure all delivery documentation is accurate and complete, including packing slips, invoices, and any required signatures.
- Team Collaboration: Work closely with warehouse staff and customer service to ensure seamless coordination from order to delivery.
Skills and Qualifications:
- Organizational Skills: Excellent ability to manage multiple deliveries, schedules, and priorities at once.
- Communication: Strong verbal and written communication skills to effectively interact with drivers, customers, and team members.
- Problem Solving: Quick-thinking and able to handle unexpected situations like delays or delivery issues with a calm, solutions-oriented approach.
- Attention to Detail: High level of accuracy in tracking orders, schedules, and customer requests.
- Tech-Savvy: Proficiency in logistics software and basic office tools (e.g., spreadsheets, email) for tracking deliveries and managing schedules.
- Customer Focused: A customer-first mindset, ensuring all interactions leave a positive impression and problems are handled professionally.
- Time Management: Ability to work in a fast-paced environment and meet tight deadlines without sacrificing quality.
What We Offer:
- Competitive Salary: We offer a competitive salary with room for growth.
- Opportunities for Advancement: Be part of a growing company with plenty of career development opportunities.
- Supportive Environment: Work with a friendly, close-knit team that values your contributions.
- Employee Perks: Discounts on Sheba Foods products and flexible working hours.
- Training Provided: We offer thorough training to help you succeed and grow in the role.
