Position Objective:
The role of the Operations Administrator is to provide operational support and job coordination for the development of the Service Department, Camera Inspection Department & Rental Department. This position acts as both a team member and a resource/information provider. To be effective, the Operations Administrator must establish an understanding of the objectives and accountabilities below.
Job Responsibilities:
- Administrative duties for Service, Camera Inspection & Rental Department for the assigned branchesBatch Time Sheets
Service Planning Calendar
DOT Inspections – Works with Fleet department of open close work orders & load DOT inspections into ERP system
Vendor Recall – Works with Fleet department to monitor recalls open and coordinates with Vendor the scheduling and movement to ensure timely completion
New Unit preps – Checks units in for completion of new equipment purchases, ensuring that Dealer paperwork is filed within allocated time frame
Fleet movements – ensure that units are staged for transfer and requested is completed in ERP system
- Complete monthly equipment inventory
- Communicate with inside sales for Equipment sales, to include scheduling sales evaluations & operations checklist
- Coordinates a prompt and efficient timely flow of paperwork with service advisors for quote, estimate and closure completion
- Administration of equipment repairs, building repairs for branch. This includes issuing of purchase orders for vendor payment Ordering consumables for service, camera inspections & rental department
- Be actively involved in repair service workflow with focus towards continuous Improvement and monitor existing processes to ensure compliance
- Follow up customers to obtain feedback and ensure they are satisfied with received services
- Oversee effort assigned to Administrative Assistant and dotted line to service advisor
- Provides additional support for inbound phone calls and routes to appropriate department and or branch
- Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of 1ualift to meet or exceed customer expectations. Communication with customers as needed to maintain good relations
- Works closely and assists General Manager, Camera Inspection Foreman, Service Manager and Parts Department
- Provides support as needed for Rental Operations, opening, and closing contracts, checking in/out equipment. Monitoring all rental inspections
- Work independently as well a part of a team – motivated self-starter
- Run a safe, injury/accident-free workplace
- Communicate all operating policies and/or issues as needed
- Actively involved in departmental process and procedures development and implementation
- Assists/conducts parts inventory cycle counts
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Way We Work:
- Proactively accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives.
- Assist external and internal customers to serve their needs taking and accepting responsibility for continuous improvement of customer service.
- Foster meaningful interaction among people through the exchange of information to produce understanding.
- Continuously develop useful effective strategies and interpersonal styles. Engage and guide others towards accomplishment of identified objectives and goals in best interest of JDC and its customers.
- Consistently work toward the common good of the organization and encourage others to do the same.
- Conduct ourselves at all times in a professional, appropriate, respectful manner.
- Actively prioritize and participate in application of proper safety/security practices according to established protocols, guidelines, and policies.
- Participate regularly in JDC provided leading edge training seeking ongoing improvement of JDC equipment knowledge and self-development.
Requirements:
- Must show stable work history & demonstrate the ability to be on time and reliable.
- Five years of hands on experience using applicable tools in a shop environment.
- Previous experience with heavy machinery, troubleshooting conditions and cause as well as performing necessary repairs.
- Thorough understanding and knowledge of rental and camera equipment function, application and operational capabilities.
- Readily identify resource capability and capacity required to stay abreast of ongoing maintenance and repair of JDC rental fleet.
- High School diploma or equivalent.
- Must be able to read, write, speak and have excellent communication skills.
- Must have own hand tools.
- Able to use: computer, hand truck, catalogs, charts, forms, inventories, manuals, pallet jack, scale and may be required to use a fork lift.
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to others.
Jack Doheny Company is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
