Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure that all interactions are positive and professional. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Utilize data entry skills to accurately document customer interactions in the system.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain knowledge of medical terminology to assist clients in a medical office setting effectively.
- Ensure adherence to company policies and procedures while maintaining confidentiality.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Support multilingual customers by providing assistance in Spanish or other languages as needed.
Requirements
- Proven experience in customer service or call center environment is preferred.
- Strong phone etiquette and communication skills are essential.
- Proficiency in data entry with attention to detail is required.
- Familiarity with medical terminology is a plus.
- Bilingual candidates (especially Spanish) are highly encouraged to apply.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficient computer skills, including experience with computerized systems for tracking calls and managing customer information.
- Strong analytical skills to assess situations and provide effective solutions.
Join our team today and be part of an organization that values dedication, teamwork, and excellence in customer service!
Job Type: Full-time
Pay: $19.65 - $24.05 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- New Orleans, LA (Plaquemines Parish): Relocate before starting work (Required)
Work Location: On the road
