Job Summary:
We are seeking a dynamic and results-driven landscape desinger to join our team. Position is responsible to bring a consistent flow of profitable design/build business to the company and follow projects through the preconstruction and estimating phases. Position designs and develops landscape designs, sprinkler systems, lighting systems, and outdoor living spaces based upon customer desires. Works closely with the assigned project manager to monitor installation and customer’s perception and attitude towards the services provided.
TO BE SUCCESSFUL IN THIS ROLE, YOU MUST:
- Design and sell residential/commercial landscape projects, sprinkler systems and lighting systems and sell to builders, developers, homeowners, and small business owners that meet or exceed sales goals.
- Conduct interviews with customers to gather customer requirements and preferences for projects.
- Conduct site inspection and assessment to determine soil type, slope, drainage, exposure, and existing structures, features, roads, and utilities that will affect project.
- Prepares and presents proposals in complete and professional manner, according to company standards.
- Sell work within approved margin guidelines to achieve targeted job costs and profit
- margins.
- Responds to all inquiries and requests for bid in a timely manner.
- Maintains record and tracking of all proposals in progress and timely follows-up to maximize sales opportunities. Aggressively pursues all proposals in progress.
- Monitor installation and work closely with production staff regarding scheduling, quality and customer service.
- Maintain keen awareness and provide candid feedback on customer relationships and the customer’s perceptions of the product and service being provided, to maximize customer retention.
- Communicate to appropriate parties any problem areas and work to find immediate resolution.
- Anticipate customer needs with positive solutions in a timely manner, assists in the sales of change orders and extra contracted work.
- Produce billing documentation, conducting customer walk-through, and collecting payments if necessary.
- Prospect for new business, developing relationships with builders, developers, property managers and others. Plans and maintains adequate cold and warm calls/leads to cover the market.
- Participates in various industry associations to increase knowledge of marketplace, sales opportunities, the competition, selling techniques and best practices. Stay abreast of design trends and continue to increase technical knowledge within industry.
- Provide feedback to appropriate parties regarding, pricing, competition and other market observations. Exploits changing market opportunities and responds to competitor strategies.
- Is aware of billing and collection status on all projects/customers. Advises on credits or collections and works with production, customer to get any collection issues resolved for work sold.
- Other duties as assigned.
Key Performance Metrics
- Project profitability
- Customer retention
- Contract language and risk mitigation
- Retention collection
- Change order tracking and administration
- Accurate and timely reporting and project documentation
- Close ratio on proposals presented
- Ratio of proposals submitted to backlog goals and objectives
- Development of loyal/repeat/referral customer base
- Quality of design
Pivotal Duties
- To meet or exceed sales objectives and targeted goals.
- To respond in a timely manner to all inquiries and proposal requests.
- To prepare and present approved proposals in a complete and professional manner.
- Effective communication with production departments and account managers contract specifications, customer preferences to ensure customer satisfaction with services delivered.
- To bring a consistent flow of profitable new business to the Company, in accordance with sales and marketing plans.
- To maintain complete customer and market awareness. Know where opportunity exists for improved customer service to current and prospective customers and opportunities for additional market penetration.
- To maintain preferred vendor status with desired customers.
- To develop repeat and/or referral business from customers.
- To manage personal effectiveness (competency, trust, communication, etc.) to maximize sales opportunities and development of customer relationships.
- To meet or exceed project by project budget standards.
Success Behaviors
- Energetic self-starter and demonstrates initiative
- Thoroughness and attention to detail
- Tenacity
- Excellent organizational skills
- Excellent communication skills, verbal and written
- Excellent time management skills
- Thorough understanding and working knowledge of contractual legal language
- Results and action oriented
- Sales and growth oriented
- Profit driven – seeks ways to cut costs and improve efficiency
- Keen eye for detail requirements of estimating and preparing proper bid
- Effective problem solving skills
- Performs and demands excellent quality in work
- Service and teamwork oriented
- Customer centered and focused
- Focus on learning and self development
- Technically competent and skilled
Core Values
- Resilient
- Do the Right Thing
- Be a Team Player
- Excellence in Everything
- Be Accountable
- Be Calculated
Minimum Qualifications & Educational Requirements
- Bachelor's Degree in Landscape Design or Landscape Architecture.
- A minimum of 3-5 years relevant experience.
- A strong understanding of landscape and construction materials
- Keyboard and data entry skills.
- Strong knowledge of basic business accounting procedures.
- Strong knowledge of computer applications (Quickbooks, CAD desired).
- Excellent organizational skills and attention to detail
Extraordinary Work Conditions
- Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings or weekends as necessary.
- Position requires extended work hours and flexibility in scheduling; including evening or weekend hours as needed.
Equipment/Machinery Used:
- Computers and peripherals
- Multi-line telephone system
- All Office Equipment, copy machine, fax machine etc.
We seek an individual who is interested in growing with our company; only applicants seeking long-term employment need apply.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Schedule:
Education:
Work Location: In person
