Remote Customer Service Account Representative

CORE Occupational Medicine • Full-time • Remote (Baton Rouge, LA, US) • 1w ago

The Leading Provider of Integrated Occupational Medicine Services

CORE Health Networks, the recognized leader in Integrated Occupational Medicine Services, provides integrated solutions to your occupational healthcare needs. Our programs are designed to align with each clients’ missions, goals, and values to achieve desired outcomes and exceed expectations. As we continue to grow we are expanding our team of talented professionals. We are currently seeking a full-time Remote Customer Service Account Representative to work remotely from home on a Monday through Friday day shift basis.

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more.

To learn more about this exciting opportunity, review the job specifications below:

Position Overview:

The Account Representative is primarily responsible for providing support to clients throughout the occupational medicine management process.

Principal Duties and Responsibilities (Essential Functions):

Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis.
Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
Issue employee letters per client protocols, with special attention to dates of services and logging protocols.
Monitor employee DOT documents and cards, with special attention to expiration dates.
Schedule employee physicals, as need.
Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services.
Coordinate onsite medical surveillance services when needed
Facilitate invoice review and verification.
Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed.

Education:

High School Diploma or GED Required. BS preferred.

Experience:

One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
Customer service orientation
High degree of accuracy and attention to detail

Schedule: