Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This is a hybrid position onsite three days a week in The Woodlands, TX or New Orleans, LA. Relocation assistance and sponsorship is not provided.
JOB SUMMARY/PURPOSE
The User Experience Designer for Entergy’s AI organization will play a pivotal role in guiding our organization through the dynamic landscape of Artificial Intelligence (AI) and digital transformation. This position reports to the Director of AI Governance & Enablement and will help form and implement strategies that drive user adoption for our organization's AI initiatives using human-centric design principles. This role requires a dynamic and experienced design and/or change management professional capable of driving change at the product level through high-quality designs, ensuring that product users are engaged, informed, and ready to adapt to the transformative impact of AI technologies.
Collaborating with other members of the AI teams (fellow designers, Product Managers, Engineering team members, Business analysts, Business managers, Governance & Enablement teams, Platform teams), the UX Designer will focus on UX research, interaction, visual, and process design. The UX Designer will facilitate conversations with our business customers to learn and document their behaviors, attitudes, emotions, journeys, and pain points. The UX Designer will incorporate those learnings in creating innovative product designs, prototypes to aid in visualizing product vision, helping the AI teams re-design user processes, and strategizing on product rollout and communications to maximize the transformative impact of our AI products.
JOB DUTIES/RESPONSIBILITIES
- Product Thinking
Design experiences for successful product outcomes
Engage and collaborate on product strategy
Design end-to-end solutions
- UX Craft & Visual Design
UX research & discovery
Experience research, empathy mapping, ethnography, journey mapping
Design strategy
Information Architecture
Wire-framing
Prototyping
Story Telling
Interaction design and usability testing
User interviews
Design documentation and QA
Understanding of material design library and best principles
Setting up and managing design systems
Staying educated on latest design best practices and trends
- Change Management
Develop plans to facilitate AI technology adoption
Collaborate with project leaders to identify and address change impact and potential areas of resistance to change
Identify potential risks and challenges associated with new product development and incorporate mitigation plans in overall design
Establish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoption
- Stakeholder Engagement
Engage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns.
Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects.
Incorporate strategy of integration of new products into existing business processes through design.
- Communication
Clarify your design process and when it fits within your team’s roadmap and goals
Communicate design decisions and strategies
Consistent communication with team members and stakeholders on the progress of design and product
Communicate design’s role and value for Entergy’s customers and stakeholders
Contribute to the development and delivery of project-specific user training
- Facilitation
Facilitate design, brand, and product strategy sprint workshops
Influence and collaborate with team members on executing successful outcomes
Coordinate users’ inclusion through various methods e.g. rapid feedback, listening sessions, and usability testing
Be able to deliver in a rapid, agile manner
- Training and Enablement
Train and mentor AI teams and business customers on design thinking principles and techniques
Collaborate with AI product delivery teams in incorporating design processes in delivery methodologies
Collaborate with AI enablement specialists in developing guides to promote democratization of AI capabilities throughout the company.
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor's degree or equivalent work experience
Minimum experience required of the position
Level I: 0-2 years of professional experience with a mix of UX design and change management experience; 5+ years of professional experience with a mix of UX design and change management experience in lieu of degree
Level II: 2+ years of professional experience with a mix of UX design and change management experience; 6+ years of professional experience with a mix of UX design and change management experience in lieu of degree
Level Senior: 5+ years of professional experience with a mix of UX design and change management experience; 9+ years of professional experience with a mix of UX design and change management experience in lieu of degree
A background with product prototyping and testing, future visioning, strategy development, user journeys, UX research
Exposure/experience designing UI and visualizations for analytics products desired
Experience with change and communications strategies related to deployment of digital products preferred
Experience with Agile development methodology preferred
Minimum knowledge, skills and abilities required of the position
Familiarity with industry design and prototyping tools (Sketch, Figma, XD, and Webflow)
Excellent communication, collaboration, and organizational skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Familiarity with energy and utility industry preferred
#LI-TR1
#LI-HYBRID
Primary Location: Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans
Job Function : Professional
FLSA Status : Professional
Relocation Option:
Union description/code : NON BARGAINING UNIT
Number of Openings : 1
Req ID: 117119
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Job Segment: User Experience, Quality Assurance, QA, Change Management, Technology, Research, Quality, Management
