JOB SUMMARY
Responsible for directing the day-to-day activities of the HCV Program relative to customer service and rental integrity and housing quality standards. Must have knowledge and experience of multiple HCV programs.
ESSENTIAL FUNCTIONS
Essential Duties and Responsibilities
The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.
1. Assists in the supervision of all personnel assigned to the HCV department, delegates assignments, and conducts the daily affairs of the office in a businesslike manner.
2. Provides day-to-day direction to and supervision of staff who perform reexaminations and other routine functions of the department.
3. Provides ongoing assistance to support a positive and productive working environment. Plans, prioritizes, schedules, and assigns work.
4. Ensures compliance with HUD guidelines and regulations, the Authority's Administrative Plan, federal, state, and local regulations, laws, ordinances, and Authority policies as required and to achieve the highest possible rating under HUD's Section 8 Management Assessment Program (SEMAP) or other HUD evaluation systems.
5. Ensures assigned staff are properly trained to complete their duties initially and ongoing. Develops and implements training programs.
6. Assists staff in the interpretation of federal regulations and the Administrative Plan in daily operation. Writes and reviews processes and procedures to ensure program compliance with statutory deadlines.
7. Delegates tasks as appropriate.
8. Develops reports to monitor completion of tasks to ensure acceptable performance relative to SEMAP. Performs quality control reviews on tenant files as required.
9. Monitors processing of services and documents. Performs regular audits for quality assurance purposes to determine accuracy and timeliness of services and payments.
10. Timely submission of records to PIC, troubleshoot and correct errors; complete and submit other reports as required by HUD. Supervises the landlord services functions, including initial, annual, interim, special and quality control inspections, rent reasonableness determinations, landlord clearance, contracting, education and outreach to prospective landlords/units, supervision of staff, and monitoring of inspection contracts.
Other tasks as assigned.
QUALIFICATIONS AND COMPETENCIES
Job Competencies
- Thorough knowledge of Housing Choice Voucher eligibility and rent calculation
requirements, as required by HUD and Housing Quality Standard (HQS) Inspection
Program.
- Requires strong interpersonal, oral, and written communication skills; the ability to
effectively communicate and interact with individuals of varying social, cultural,
economic, professional, and educational backgrounds including the ability to
effectively deal with individuals who may be angry, argumentative, or disagreeable;
the ability to act with tact, good judgment, and discretion; and to maintain the
confidentiality of matters as appropriate.
- Ability to plan, direct, and supervise the work of others, to delegate responsibility
and authority, and to hold subordinates accountable for tasks assigned.
- Ability to read and comprehend relatively complex material.
- Ability to identify operational problems and develop effective solutions.
- Knowledge of MS. Office Suite.
- Demonstrate the ability to work effectively with a diverse economic population.
- Must be able to perform mathematical calculations.
- Demonstrate good time management skills and ability to prioritize tasks as needed.
- Ability to be detail oriented, organized, and have good public communication skills.
- Must maintain punctuality and attendance as scheduled.
EDUCATION AND EXPERIENCE
Bachelor's degree from an accredited college or university and five (5) years of experience
in HUD Programs (HCV Program) or low-income housing with increasing responsibility in a
senior supervisory capacity or an equivalent combination of education, training, and
experience resulting in the ability to fulfill the essential job duties of the position.
OTHER REQUIREMENTS
1. Must be available for occasional overnight travel for training.
2. Must pass employment drug screening and criminal background check.
3. Must work with the highest degree of confidentiality
COMPENSATION/BENEFITS:
- Starting Salary: $70,000 to $80,000 (based on qualifications and experience)
- Health, dental, vision and life insurance
- 401(k) Plan, contributions – employees 6%, employer 8%
- Paid annual and sick leave
- Paid holidays
Location: Shreveport, LA
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Ability to Relocate:
- Shreveport, LA 71104: Relocate before starting work (Required)
Work Location: In person
