SUMMARY

FORD OF HARVEY - is in need of an outgoing, optimistic and extremely customer friendly team members to help with our growing service department. Our service greeters will assist customers and service staff by directing incoming calls to the appropriate individuals, making service appointments, cashiering service and parts receipts AND most importantly have a phenomenal attitude and be team oriented . Our customer facing personnel must establish and maintain positive relationships with our clients.

What You Do:

Responsible for greeting all customers in a polite and friendly manner
Help us to provide an excellent customer service experience by interacting with customers within the waiting and service write-up area to determine satisfaction levels
Solicit positive social media responses and reviews
Responsible for accepting payment for completed service work and balancing receipts at the end of shift
Responsible for restocking refreshments, food, and lobby materials in the customer lounge
Responsible for keeping the lounge area neat and inviting during business hours

Successful attributes and skills:

Excellent communication skills and ability to be a team player
Must have great PC and computer skills including Microsoft Office applications (Word, Excel etc)
Trainable with a desire to be promoted to positions with increasing responsibilities
Outgoing and friendly personality with great customer handling skills
Professional appearance
Strong organizational skills

Compensation and benefits:

Base pay is hourly and determined by your skills, experience and performance
Medical, Dental and Vision Plans
Vacation Time
401k Plan
Paid training
Vehicle purchase discounts

Ford of Harvey

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