OPERATIONS DIRECTOR

Our client a therapeutic boarding school is seeking a Director of Operations to join them. The Director of Operations oversees the day-to-day operations ensuring efficient and effective service delivery in compliance with regulatory standards. The role works under the supervision of the Executive Director. The operations Director provides operational policy and systems refinement toward continual improvement. This individual will lead operational planning, staff management, quality assurance, and the implementation of strategic initiatives to support organizational goals.

Qualifications

Education

Bachelor’s degree required; Master’s degree in healthcare administration, business, or a behavioral health field preferred

Experience

At least 5 years of progressive leadership experience in healthcare or behavioral health operations. Experience with adolescent population, preferably in residential treatment

Skills

· Strong leadership and organizational abilities

· Excellent communication and interpersonal skills.

· Proficiency in healthcare management software and reporting tools

· Knowledge of behavioral healthcare regulations and best practices

· Ability to respect Christian values in work environment

Competencies

• Systems Thinking

• Decision Making

• Problem-Solving

• Team Building

• Hospitable Business Etiquette

• Adaptability

Key Responsibilities

Operational Leadership

• Oversee all operational activities, ensuring alignment with the organization's mission and goals

• Develop and implement policies, procedures, and systems to optimize operational efficiency

• Ensure compliance with all local, state, and federal regulations governing behavioral health services

• Collaborate with clinical leadership to ensure seamless integration of administrative and clinical operations

Staff Management

• Supervise department heads and vendors, including administrative, residential, facilities, clinical, and program teams

• Recruit, train, and retain a high-performing operations team

• Oversee staff onboarding, training and continuing education

• Conduct regular performance evaluations and provide coaching to support professional growth

Financial Management

• Work closely with the finance team to manage budgets and optimize resource allocation

• Monitor operational expenses and identify cost-saving opportunities without compromising service quality

• Assist in book keeping, vendor contract negotiations, and funding proposals related to operations

• Coordinate communications with CFO and CPA firm

Quality Assurance and Accreditation compliance

Develop and monitor key performance indicators(KPIs) to asses operational efficiency and program
Ensure adherence to quality standards, including accreditation requirement of the Joint Commission
Guide on-site reviews by DHS, OSFM, DOE and JCAHCO
Lead incident management, risk mitigation, and safety initiatives across the organization
Oversee contracted pharmacy medication management system

Strategic Planning

contribute to the development and execution of the organizations Strategic plan
Identify and implement new technologies to enhance operational effectiveness
Support business development efforts, including referral relationships

Facilities and Technology

oversee facility management to maintain a safe and welcoming environment for clients and staff
Ensure technological infrastructure supports operational and clinical needs
Manage vendors and contracts for operational services
Coordinate data entry and storage protocol and oversee document versioning
Oversee CRM software, e-mail accounts and website products
Oversee management of office technology, computer systems and data storage

Salary and Benefits

Full-time position with occasional weekend, on call and event work
Exceptional salary package based on degree and experience
Comprehensive benefit package

Searchlight Inc

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Director of Operations