Assists with daily preparations for pool opening, responsible for gate entry while pool is open and assists with daily closing procedures. Provides warm welcome to guests, processes guests for entry to pool, processes cabana sales and answers guest questions, all while providing outstanding service.
General Requirements:
Excellent communication and customer service skills, ability to handle a variety of guest personalities, ability to work a register, ability to work in a covered area outdoors, ability to communicate in English.
Essential Job Functions:
Prior to Pool Opening
- Get the Keys and cabana request forms from Pool Supervisors office.
- Unlock front gate and towels booth. Return keys right away
- Check towel bin and ensure clean towels are available. Roll and stock up clean towels in pool attendant’s cabana.
- Open all cabanas. Wipe down cabana tables, TV refrigerator, and chairs.
- Check that cabana TVs, TV remotes, and refrigerators are in working condition. Check for cabana damages. If repair is needed, call maintenance.
- Set up lounge umbrellas, check for damages: place the covers by towel booth. Unfold all lounge chairs. Straighten furniture around pool and in cabanas.
- Check restrooms cleanliness and call FSS if they are needed to be clean.
- Check the Pandora station room, make sure the music system is operational, and then turn it on. If it is not working, call maintenance.
- Use the power washer to clean drink stains on the pool cements around cabanas and pool areas.
- Get the assigned bracelet's color for todays' operation from the pool office or supervisor.
- Be knowledgeable of any cover charges, entry fees, and drink specials for that day.
- Check the trash cans and make sure they are empty and with trash bags, and ready for use. If they are full, call FSS.
- Get the bracelet and pool attendants plastic kit with forms, cash drop bags, etc. from the supervisor
- Get your change fund from the supervisor at least 30 minutes before opening. Count your bank and make sure it is $500.00. Ensure you have available printer tapes, pens, void stamp, and stapler.
During Pool Opening Hours:
- Prepare the sign in sheet out for guest. Put the date at the top of the page.
- Get with supervisor for rented cabanas for today and set cabanas up with the required amenities (see cabana amenities list). Notify supervisor if assistance is needed.
- Make sure you have available blank cabana contracts for incoming customers. Offer cabanas to guests. Explain to the guests the cabana rental process if they are interested. If cabana is rented, have them sign and make sure they understand the contract.
- Checks IDs of any persons who look under 40 and ensure only 21 years old and above are allowed to come in the pool.
- Check IDs for credit card transactions. If it is a cash transaction, properly count cash collections and change.
- Ensure bracelets are given to guests once transactions are completed. Hand out towels to guests.
- Maintain cleanliness of the attendant's booth, pool area and cabanas. If two attendants are scheduled to work, help pre-bus the tables. Pick up trash from the ground as needed.
- Call the supervisor if there are any issues with guest.
- Attendant must notify the supervisor if leaving the guest attendant booth. DO NOT leave cash register unattended.
- Pick up dirty towels at all times. Ensure you have plenty of clean towels available.
At Pool Closing:
- Prepare the sign in sheet out for guest. Put the date at the top of the page.
- Get with supervisor for rented cabanas for today and set cabanas up with the required amenities (see cabana amenities list). Notify supervisor if assistance is needed.
- Make sure you have available blank cabana contracts for incoming customers. Offer cabanas to guests. Explain to the guests the cabana rental process if they are interested. If cabana is rented, have them sign and make sure they understand the contract.
- Checks IDs of any persons who look under 40 and ensure only 21 years old and above are allowed to come in the pool.
- Check IDs for credit card transactions. If it is a cash transaction, properly count cash collections and change.
- Ensure bracelets are given to guests once transactions are completed. Hand out towels to guests.
- Maintain cleanliness of the attendant's booth, pool area and cabanas. If two attendants are scheduled to work, help pre-bus the tables. Pick up trash from the ground as needed.
- Call the supervisor if there are any issues with guest.
- Attendant must notify the supervisor if leaving the guest attendant booth. DO NOT leave cash register unattended.
- Pick up dirty towels at all times. Ensure you have plenty of clean towels available.
Demands Necessary to Complete Essential Job Functions:
Physical & Mental:
- Must be able to work independently
- Must present a well-groomed appearance
- Must be able to lift and carry 10 pounds
- Must be able to bend, crouch, kneel, twist, and work at a desk/counter when performing functions of the job.
- Responds to visual/aural cues
- Must be able to work outside in covered area for long periods of time.
- Must be able to recognize and respond to individuals with questions
Work Environment:
Must be able to maneuver around pool area quickly to assist guests as needed
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
