Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview:
Acum Connect is seeking a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service representative. In this role, you will play a crucial role in maintaining accurate and updated customer data while providing exceptional customer service.
Pay Range:
$17.00 - $26.00 hourly
Responsibilities:
- Accurately and efficiently enter customer data into our database
- Manage customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction
- Collaborate with internal teams to ensure data accuracy and consistency
- Compile and generate reports on customer data and performance metrics
- Assist with administrative tasks, including filing and organizing documents
- High school diploma or equivalent
- Proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Basic knowledge of architecture and planning principles
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
