Manager/Director of Operations

CAZA Collective • Full-time • New Orleans, LA, US • 5d ago

About the Role:
We are representing an established luxury jeweler seeking a highly strategic and experienced Manager or Director of Operations to drive efficiency, profitability, and cross-functional alignment across all departments. This leadership opportunity is ideal for someone who thrives in a fast-paced, high-end retail environment and possesses extensive experience managing people, processes, and performance in a luxury setting.

This role will report directly to ownership and serve as an integral member of the executive team, overseeing HR, operations, special projects, marketing budgets, and vendor management. The ideal candidate brings a strong background in retail operations—preferably fine jewelry or luxury goods—with a deep understanding of financial performance, team leadership, and operational excellence.

Key Responsibilities:

Lead and coordinate all internal departments, ensuring streamlined operations and alignment with strategic goals.
Oversee human resource functions including recruitment, reviews, training, performance management, and fostering a collaborative team culture.
Manage and execute special projects and store initiatives such as layout redesigns, product launches, and vendor negotiations.
Serve as keyholder with store opening/closing responsibilities and support for all operational continuity.
Collaborate with the marketing team to execute strategies aligned with brand goals and oversee budget planning, co-op marketing, and ROI tracking.
Ensure ongoing store and facility maintenance, overseeing vendor relationships and physical plant operations (IT, alarm systems, repairs).
Manage vendor relationships and expense controls to support financial objectives, including contract negotiation and budget oversight.
Maintain a strong presence on the sales floor during peak times to support team performance and customer experience.
Act as a strategic advisor to ownership, delivering executive-level reports and contributing to long-term growth planning.

Qualifications:

Bachelor's degree in Business, Retail Management, or a related field
10+ years of operations management experience in luxury retail; extensive fine jewelry background strongly preferred.
Demonstrated success in leading high-performing teams and managing cross-functional projects.
Deep understanding of HR management, luxury brand marketing, financial reporting, and vendor negotiation.
Technically proficient in Microsoft Office with the ability to develop executive-level presentations and reports.
Highly organized with exceptional communication and problem-solving skills.
Strong knowledge of physical plant systems, vendor contracts, and store infrastructure preferred.

Working Conditions/Environment:

Location: Onsite in Metairie, Louisiana.
Schedule: Tuesday through Saturday (Closed Sunday and Monday).
Core Hours: 9:00 AM to 6:30 PM.

Benefits & Perks:

Competitve salary based on experience and up to 50% bonus potential
Comprehensive Benefits Package: Including medical, life, and disability coverage, with optional dental and optical benefits.
Robust 401k Program: With a substantial company match.
Paid Time Off: Two weeks of vacation (increasing to three weeks with tenure) and five major paid holidays.
Relocation Assistance: Provided for qualified candidates

Why Join This Team?

Leadership Role: A seat at the table with direct impact on strategy, people, and performance.
Prestigious Brand: Work in an environment known for luxury, craftsmanship, and excellence.
Dynamic Culture: Collaborative, high-performance team with a focus on continuous improvement.
Professional Development: Ongoing opportunities to grow and refine your leadership capabilities.

About the Company:
Our client is a prestigious luxury jewelry and timepiece retailer with a long-standing reputation for excellence, craftsmanship, and personalized service. With a focus on curating world-class collections and delivering an exceptional customer experience, they are a trusted destination for discerning clients nationwide.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.

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